Frequently Asked Questions

YoMetro is India's most comprehensive metro information platform. It provides real-time route planning, fare calculation, station details, timetables, and travel guides for all operational metro networks across India — all in one place, completely free.

YoMetro covers all operational metro networks in India including Delhi Metro (DMRC), Mumbai Metro, Bengaluru Metro (BMRCL/Namma Metro), Chennai Metro, Hyderabad Metro (HMRL), Kolkata Metro, Ahmedabad Metro, Kochi Metro, Jaipur Metro, Lucknow Metro, Nagpur Metro, Pune Metro and more. We are continuously adding new networks as they become operational.

Yes, YoMetro is completely free to use. All route planning, fare calculation, station information, and travel guide features are available at no cost. There is no registration required.

No account is required. You can plan routes, check fares, find nearby stations, and explore travel guides without signing up. Some features like saving favourite routes may require an account in future updates.

Yes! The YoMetro app is available on Google Play Store. Search for "YoMetro" or visit the download link on our website. The app works on Android devices and provides all the same features as the website optimised for mobile use.

Go to the YoMetro homepage and use the route search bar. Type your source station in the first field and your destination in the second field, then tap "Find Route". YoMetro will show you the complete journey with all stops, interchange points, total distance, estimated travel time, and fare.

A route result includes: list of all stations on the journey, interchange stations where you need to change lines, platform direction (which platform to board), line colours, estimated travel time, total distance in kilometres, metro fare (normal and smart card), first and last train timings, and nearby attractions at the destination.

An interchange is a station where two or more metro lines meet. When your journey requires changing lines, YoMetro shows the interchange station and tells you which platform to move to for your next train. Interchanges typically add a few minutes to your total travel time.

Currently route planning works within a single metro network. Cross-network journey planning (e.g. Delhi Metro + Rapid Metro) for networks that share interchange stations is supported where physical interchange connectivity exists.

Travel time is calculated based on an average metro speed of approximately 32–33 km/h, which is a reasonable estimate for most Indian metro systems. Actual travel time may vary based on dwell time at stations, peak hour crowding, and specific network speeds. Always allow a few extra minutes.

YoMetro provides two route options. The Custom Route is manually curated by our team for accuracy and reflects the real-world recommended path. The Algorithm Route is computed automatically by our shortest-path engine. Both options are shown so you can compare and choose the best one for your journey.

YoMetro calculates fare based on the official fare slabs published by each metro network. Some networks (like Delhi Metro) use a distance-based fare slab, while others use a station-count model. The fare shown includes both the standard token fare and the discounted smart card fare where applicable.

Fare structures can change without notice when metro authorities revise their pricing. YoMetro updates fares as quickly as possible, but there may be a short lag after official revisions. Always check the official metro website or ticket counter for the most current fare before your journey.

Yes! YoMetro has partnered with ixigo to enable metro ticket booking directly from the route page on mobile. Tap the "Book Ticket" button on a route result to open the ixigo booking experience for supported networks (Delhi, Bengaluru, Mumbai).

The normal fare is what you pay when buying a single-journey token at the counter. The smart card fare (also called stored value card) offers a 10% discount on most networks when you travel using a rechargeable smart card such as Delhi Metro's Delhi Travel Card (DTC). Smart card fares are shown on YoMetro wherever the discount applies.

Most Indian metro networks operate entirely air-conditioned coaches with a single fare class, so there is no separate first-class fare. Where special fare classes exist (such as Kolkata Metro's non-AC sections), YoMetro shows the relevant fare.

Most Indian metro networks operate from approximately 5:30 AM to 11:00 PM, though exact timings vary by network, line, and station. YoMetro shows first and last train timings for each route. Always verify with the official metro website on public holidays as schedules may differ.

Train frequency (headway) varies by time of day and network. During peak hours (typically 8–11 AM and 5–9 PM) most networks run trains every 3–5 minutes on busy lines. During off-peak hours, frequency drops to 8–15 minutes. YoMetro shows peak and off-peak frequency data on route pages.

Yes, metro trains run seven days a week including Sundays and most public holidays, but often with reduced frequency. On national holidays like Republic Day and Independence Day, some networks run special schedules. Check the relevant metro network's official announcements for holiday timetables.

Simply wait for the next train. Tokens and smart cards are valid for the journey regardless of which specific train you take. There is no reservation system for regular metro travel — your ticket is valid for one journey on that day. Check the frequency data on YoMetro to know how long the wait will be.

Metro trains are generally considered one of the safest modes of public transport in India. CCTV cameras are installed throughout stations and trains, and security personnel are present. However, always check the last train timing for your route on YoMetro — missing the last train means finding alternative transport.

Tap the location icon (pin) in the YoMetro navigation bar, or go to the "Station Near Me" page. Allow location access and YoMetro will show you all metro stations within your vicinity, sorted by distance, with walking time estimates.

YoMetro station pages list available facilities including: parking, feeder bus connectivity, ATM, divyang (differently-abled) accessibility, Sulabh restrooms, lift/escalator availability, platform type (elevated/underground), and nearby landmarks. Facility details vary by station and network.

Most modern metro stations are designed to be accessible and include ramps, lifts, tactile flooring, and reserved seating. YoMetro shows divyang-friendly status on each station page. For specific accessibility needs, it is recommended to contact the metro helpline of your network in advance.

Many metro stations have paid parking facilities for two-wheelers and four-wheelers. YoMetro indicates parking availability on station pages. Charges and capacity vary — it is best to arrive early during peak hours as parking fills up quickly at busy interchange stations.

Feeder buses are local bus services that connect metro stations to nearby residential areas and destinations not on the metro network. YoMetro shows feeder bus connectivity on station pages for networks where this data is available.

Each metro network on YoMetro has a dedicated map page (e.g. "Delhi Metro Map"). The map shows all lines in their official colours, station names, interchange stations, and terminal stations. You can zoom in to explore specific areas. The map image is sourced from the official metro authority.

A metro smart card is a rechargeable stored-value card issued by the metro network. It offers a 10% fare discount, saves time at the token counter, and can be used across all stations on that network. If you travel by metro more than twice a week, a smart card is highly recommended.

You can get a Delhi Metro smart card (Delhi Travel Card) from any DMRC station's customer service centre or ticketing counter. A refundable security deposit and minimum initial recharge are required. The card can be recharged at station counters, online via the DMRC app, or at authorised recharge centres.

Generally, smart cards are network-specific and cannot be used across different metro systems. For example, a Delhi Metro card cannot be used on Bengaluru Metro. Each city's metro has its own card. Some cities are working towards interoperability via the National Common Mobility Card (NCMC).

The NCMC (also called "One Nation One Card") is a RuPay-based transit card that can be used across multiple public transport systems including metros, buses, and suburban rail. Several metro networks have started accepting NCMC. Check your metro network's official website to confirm NCMC acceptance.

If your smart card balance is insufficient, the entry gate will not open. You will need to recharge your card at the nearest ticketing counter or top-up kiosk before travelling. Always keep a minimum balance of ₹50 on your smart card to avoid being caught short.

Prohibited items vary by network but generally include: explosives, flammable liquids, sharp weapons, large gas cylinders, and oversized luggage. Food and beverages are not allowed inside train coaches on most networks. Smoking is strictly prohibited at all stations and inside trains. Bicycles are generally not allowed except on designated services.

Yes, reasonable personal luggage is allowed. Most networks allow bags up to a standard carry-on size. Large suitcases and oversized items may need to go through security screening. During peak hours, it is courteous to avoid blocking doors and aisles with large bags.

Yes. All Indian metro networks have reserved seating for senior citizens, differently-abled passengers, pregnant women, and women travelling alone. Additionally, the first coach (nearest the engine) is typically a ladies-only coach. Please vacate reserved seats when needed.

Eating and drinking inside train coaches is prohibited on most Indian metro networks and can result in a fine. You may eat at station food courts or designated areas outside the paid zone. Water in sealed bottles is generally permitted.

Each train coach has an emergency talk-back button to communicate with the driver, and emergency handles to open doors in an emergency (only to be used in genuine emergencies). In case of fire or security threat, follow the instructions of metro staff. Emergency helpline numbers are displayed at all stations.

This can happen if: (1) the source or destination station name is misspelled — try typing fewer letters and selecting from the dropdown; (2) the two stations are on different networks with no interchange connectivity; or (3) route data for that combination has not been generated yet. Please use the Contact page to report missing routes.

Fares are updated periodically based on official announcements. If you notice a discrepancy, please use the feedback button on the route page or contact us through the Contact page. We appreciate user reports as they help us maintain data accuracy.

Use the feedback/rating widget at the bottom of any station page to leave a comment, or contact us via the Contact page. Please include the station name, the incorrect information you found, and the correct information if you know it.

Absolutely! We welcome feature suggestions. Reach out via the Contact page or drop us a message on our social media channels (Instagram, Facebook, X/Twitter). Popular community requests are prioritised in our development roadmap.

Simply copy the URL from your browser's address bar on any route page — it uniquely identifies the source and destination stations. You can share this link directly via WhatsApp, SMS, or any other messaging app and the recipient will see the same route.

This is usually a temporary issue. Try: (1) refreshing the page; (2) clearing your browser cache; (3) checking your internet connection. If the issue persists for more than a few minutes, the server may be under maintenance. Check our social media pages for any service announcements.